Effective Date: July 14, 2026

At We Care About Skin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

  • You received a damaged or defective product.
  • You received the wrong item.
  • Your order could not be delivered due to an issue on our end.

To request a refund, please contact us within 14 days of receiving your order. Please include your order number, a description of the issue, and clear photos (if applicable) to help us process your request.

Non-Refundable Items

For hygiene and safety reasons, we cannot offer refunds for:

  • Opened or used skincare products.
  • Products that have been damaged due to misuse or improper storage.
  • Orders where the issue is reported after the refund request period has expired.

Approved Refunds

If your refund request is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Order Cancellation

Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and will be subject to this Refund Policy.

Contact Us

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:

We Care About Skin